🔄 Returns & Refund Policy

At Pure Kickzz, we want you to be completely happy with your purchase. 👟❤️

If you’re not satisfied with your order, please review our returns and refunds policy below.

📦 Returns

We accept returns within 30 days of receiving your order, provided the following conditions are met:

• 👟 The sneakers must be unused and unworn.
• 📦 The original packaging must be included and in good condition.
• 🏷️ All original tags and accessories must still be attached.
• ❌ The product must not show signs of damage, dirt, washing, or alteration.
• 🧾 Proof of purchase or your order number must be provided.

Items that do not meet these requirements may not be eligible for a return.

👟 Wrong Size

If you ordered the wrong size, you may request an exchange within 30 days of receiving your order, subject to availability.

The item must be unused, unworn and returned in its original condition and packaging.

If the requested size is unavailable, we may offer an alternative solution, such as a refund or store credit.

❌ Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

📸 Please provide photographs of the item and packaging along with your order number so that we can investigate the issue.

If the issue is confirmed to be our error, we will assist with a replacement, exchange, or refund where applicable.

💰 Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where possible.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

🚚 Return Shipping

Unless the item received is incorrect, damaged or defective, return shipping costs are the responsibility of the customer.

For approved returns resulting from an error on our side, we will assist with the return arrangements.

Original shipping fees may be non-refundable unless the return is due to an error, damaged product, or incorrect item supplied by us.

🚫 Non-Returnable Items

Returns may not be accepted for:

• Items that have been worn or used
• Items damaged after delivery through customer use
• Items without their original packaging
• Items that have been washed, modified or altered
• Items returned after the applicable return period

📝 How to Request a Return

To request a return, please contact our customer support team with:

📧 Your email address
🧾 Your order number
👟 The item you wish to return
📋 The reason for the return
📸 Photos, if the item is damaged or incorrect

Please do not send any items back before contacting us and receiving return instructions.

⚠️ Important

All returns are subject to inspection once received.

A return being sent back does not automatically guarantee a refund. We will assess the condition of the item before approving the return or refund.

❤️ Our Promise

We want every customer to have a great experience shopping with us. If you have any questions or concerns about your order, please contact us and we'll do our best to help.

Thank you for shopping with Pure Kickzz! 👟🔥